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Isnin, 25 Jun 2012

Listening is a hard skill

Do you remember when you first start learning to talk? I don't.
And when you can talk, you gradually forgetting to listen. Why? Because it is so much fun to talk and want to be heard. Is listening a hard skill or soft skill?

Hard skills are skills where the rules stay the same regardless of which company, circumstance or people you work with. In contrast, soft skills are self management skills and people skills where the rules changes depending on the company culture and people you work with. (here)

List of soft skills (what I found when I searching for some info here):

Soft Skills – Self Management Skills
  1. Self awareness – knowing what drives, angers, motivates, embarrasses, frustrates, inspires you
  2. Emotion management – being able to control unexpected emotions like anger and frustration so you can think clearly and at your optimum.
  3. Self-confidence – those who believe in themselves have access to “unlimited power” (wisdom from KungFu Panda)
  4. Stress management – Being able to stay calm and balanced in stressful, overwhelming situations
  5. Resilience – Ability to bounce back from a misstep in your job or career
  6. Skills to forgive and forget - Ability to move on without baggage from a past mistake or something in your career that wronged you
  7. Persistence and Perseverance – Ability to overcome challenging situations and obstacles and maintain the same energy
  8. Patience – ability to step back in an emergency to think clearly or the ability to pause and wait when you are in a rush or want to rush others.
Soft Skills – People Skills
  1. Communication skills - skills to listen and articulate your ideas in writing and verbally to any audience in a way where you are heard and you achieve the goals you intended with that communication. This is also known as interpersonal communication skills
  2. Presentation skills – ability to maintain attention and achieve your desired outcome from presenting to an audience
  3. Facilitating skills - ability to coordinate and solicit well represented opinions and feedback from a group with diverse perspectives to reach a common, best solution.
  4. Interviewing skills – ability to sell your skills as an interviewee or accurately assess other’s ability or extract the needed information as an interviewer
  5. Selling skills – this is not just for people in sales.  This is the ability to build buy-in to an idea, a decision, an action, a product, or a service
  6. Meeting management skills – at least 50% of meetings today in corporate america are a waste of time.  This is the skill to efficiently and effectively reach productive results from leading a meeting
  7. Influence / persuasion skills - ability to influence perspective or decision making but still have the people you influence think they made up their own mind.
  8. Team work skills - ability to work effectively with anyone with different skill sets, personalities, work styles,  or motivation level
  9. Management skillsability to motivate and create a high performing team with people of varied skills, personalities, motivations, and work styles.
  10. Leadership skills – ability to create and communicate vision and ideas that inspires others to follow with commitment and dedication.
  11. Skills in dealing with difficult personalities – Ability to work well or manage someone whom you find difficult
  12. Skills in dealing with difficult situationsAbility to stay calm and still be effective when faced with an unexpected difficult situation.
  13. Ability to think / communicate on your feet (under pressure) – ability to articulate thoughts in an organized manner even when you are not prepared for the question or situation you are in
  14. Networking skills – ability to be interesting and interested in business conversations that motivates people to want to be in your network.
  15. Interpersonal relationship skillsability to build trust, find common ground, have empathy, and ultimately build good relationships with people you like or in positions of power/influence.
  16. Negotiation skillsability to understand the other side and reach a win-win resolution that you find favorably, satisfies both sides, and maintains relationships for future dealings
  17. Mentoring / coaching skills – ability to provide constructive wisdom, guidance, and/or feedback that can help others further their career development
  18. Organizing skills – ability to organize business gatherings to facilitate learning, networking, or business transactions
  19. Self-promotion skills - ability to subtly promote your skills and work results to people of power or influence in your organization.  This will build your reputation and influence.
  20. Savvy in handling office politics - office politics is a fact of life in corporate america.  This is the ability to understand and deal with office politics so you can protect yourself from unfairness as well as further your career.

I think listening is a hard skill. It's a tough one. Sometimes you can choose what you can listen, but sometimes how HARD you try, it keeps coming back in your head. It may be some other peeps voices or even your own.

To your dismay, people keep on talking and continue talking and keep repeating the same thing unaware that others don't want to listen to it. One topic might be interesting in day 1, but in day 2 (owh ... that's good) and day 3 (ah... and again?) and so on, it'll become a boring thing. Talking or speaking is a COMMUNICATION skill.

And yeah ... they says talking to others might be a good therapy, to someone you trust. But don't talk too much.

And to whom the best that you can ask to listen? Allah Al-sami' Al-basir. (Allah yang Maha Mendengar dan Maha Melihat).

And listening is HARD, but listen with your heart then you'll be okay.

Rahsia Suri Rumah Bekerjaya! Klik Disini!

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